Terms and Conditions

Who we are

We are Leeds International Film Festival part of Arts and Venues in the Development Department of Leeds City Council. Our main place of business is: Leeds Film Office, Town Hall, The Headrow, Leeds, LS1 3AD. Throughout these terms and conditions when we mention ‘we’, ‘us’, ‘our’ etc, we mean leedsfilm.com. When we refer to ‘you’ we mean the user and/or browser or our site.

Terms and conditions

These are the terms and conditions for leedsfilm.com and this is a legally binding contract between you and us. From your first use of the website, you agree to accept the terms and conditions. If you do not accept these terms and conditions you should stop using our website immediately. We reserve the right to make changes to the terms and conditions which will take effect from the date of posting. Your continued use of the site will mark your acceptance of these changes to the terms and conditions.

Linking to us

Prior to providing a link to our website you must get in touch and seek our permission. To do this, please email leeds.film@leeds.gov.uk with details of the URL to which you wish to link. We do not permit the display of our web pages on any other URL unless we have given permission to do this.

Copyright

All content is copyright to Leeds International Film Festival 2021 unless otherwise stated. You may view the website information in a web browser for private browsing purposes only. For any other purposes, you will need written consent which may be granted at our discretion. Occasionally we may publish images or text in which the copyright is not owned by us. Where this is applicable we have acknowledged the copyright owner.

Trademarks

Where applicable we acknowledge the owners of all external trademarks which are referred to in our website.

Accuracy

We reserve the right to make changes to the website and correct any errors or omissions without notice or without liability to you.

External websites to which we provide links are not under our control and we take no responsibility and shall not be liable in any way for their content. As this is an interactive website, third party information may be contributed which we do not have control over.

Opinions expressed within the website pages are those of the authors and do not necessarily represent the opinions of Leeds International Film Festival. If you find any inaccurate information on our website, or have a complaint about what we have published, please email leeds.film@leeds.gov.uk. On receipt of the inquiry we will take appropriate action.

Personal data and privacy

Where appropriate we will hold your name and email address which we will call “Personal Data”. We may also collect personal information from you when you are purchasing tickets from our website. We will not pass your personal data to any third parties unless we have received your express permission to do so.

Leedsfilm.com makes use of “cookies”. “Cookies” are data which are held in your web browser. They do not in themselves identify who you are or your other personal data to us. They do allow us to monitor your use of our site.

Our main aim of holding your personal data is to help us improve our customer relationships. If you do have any questions about our use of your personal data, please email leeds.film@leeds.gov.uk. We will investigate all complaints and take appropriate action.

So far as lawfully possible, we exclude all liability to you in contract or negligence (other than negligence by us which gives rise to personal injury or death). We also exclude liability for any consequential or indirect loss which may be caused to you by us.

Leeds Ticket Hub Purchasing Policy

Tickets are sold by Leeds Ticket Hub, Leeds City Council, Carriageworks Theatre, The Electric Press, 3 Millenium Square, Leeds LS2 3AD on behalf of producers, promoters and event organisers, including Leeds City Council events and seasons. When booking you acknowledge that you agree to the following terms and conditions:

Your Account

In order to create an account with Leeds Ticket Hub you must:

Be 18 years old, and able to enter legally binding contracts
Creating an account for a product/service/membership designed for someone underneath the age of 18 requires the express permission of a responsible parent or guardian. This is often sought through an application form attached to the product/service/membership.
It is the customer’s responsibility to maintain the data held within the customer account, and ensure that it is correct at all times.
Information held within ‘Your Account’ will not be shared with any third party, or used for marketing purposes without your express consent.
When seeking your consent, Leeds Ticket Hub will clearly state what data will be shared, and with what organisation.
By purchasing tickets or goods for collection, you agree to share basic details with the venue in order to facilitate your attendance at an event and/or collection of goods. This data will be ‘name’, ‘order number’ and ‘seating position’/’goods to collect’.
We may ask for information pertinent to delivering assistance tickets, including your eligibility & medical requirements. This information will be stored securely on the system and only accessible to members of staff with key permissions.
We reserve the right to terminate your account and/or cancel any of your orders and/or prohibit you from making future orders if:
- Any abusive or threatening behaviour is carried out by you or on your behalf or via your account
- We suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account
- We suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account
- We are ordered to do so by any legal or regulatory authority
- If you break any terms set out by this purchasing policy or terms laid out in the venues conditions of entry.
Customers must not create multiple accounts.
You may close your account at any time by emailing tickets@leeds.gov.uk, but this closure will not be fully enacted until any upcoming events purchased via this account have passed.

Ticket Purchases & Pricing

All prices displayed include all fees, charges, levies & compulsory taxes. These consist of:
Face value – this is the cost of the ticket as set by the event organiser
Booking fee – this is the fee charged to process your booking, including staffing time, system costs and payment handling charges. This is retained by Leeds Ticket Hub Current charge is 10% of the order value (inclusive of VAT).
VAT – charged at the prevailing rate at the time of your booking.
LEVY – If applicable, charged by the venue for a specific purpose, usually heritage restorations.All effort is taken to ensure prices are correct at the time events goes on sale. If an error is discovered, you will be (A) offered the difference in value as a refund via your original payment method or (B) if you have paid less than expected you will be offered a full refund, or asked to ‘top up’ the payment to the full intended price.
Tickets cannot be refunded after purchase, except in the case of a materially altered or cancelled performance/event. This does not affect your statutory rights.
- Should you need to request an exchange from one performance of an event to another of the same event, where possible, Leeds Ticket Hub will facilitate this without charge.
Any resale, or attempt to sell tickets at a higher price than originally purchased, will result in the order being cancelled without prior notification.
Agency tickets are accepted on the understanding that the agent is acting for the customer and not for Leeds City Council. The customer should make themselves aware of the ticket agents’ own terms and conditions of sale when booking through a third party/agent as their acceptance of those terms is with the agent and they may differ from those stated here.
When booking discounted tickets, proof of eligibility is required. Tickets may be held at box office whilst proof is checked or requested on entry to the venue.
All ticket prices quoted are for tickets purchased in advance of the event. The promoter reserves the right to change the advertised price at any time.
In the event of a refund, the face value will be returned to you, which is the price that you paid for the ticket, minus the booking fee. Any delivery method which incurs a charge and has been fulfilled will not be refunded.

Gift Vouchers

Gift Vouchers issued by Leeds Ticket Hub are valid for a period of 12 months from the date of issue.
Gift Vouchers can be used for any ticket, merchandise, donation, membership or cost of delivery.
Gift Vouchers are not able to be extended once expired.

Payments

Leeds Ticket Hub accepts the following payments online & via telephone:

Visa & MasterCard (debit/credit cards)
Valid gift vouchers
Leeds Ticket Hub accepts the following payments in person:
Visa & Mastercard (debit/credit cards)
Valid gift vouchers
Cash payments
Cheques (made payable to Leeds City Council) and Direct Debit functions are available for certain products which will be clearly noted on the website page and/or marketing and promotional material. In all other cases cheques and Direct Debit payment methods are not

Merchandise

Merchandise is defined as the purchase of a physical product from Leeds Ticket Hub, either connected to a show, or a stand-alone item which is otherwise unconnected to an upcoming show
Products related to an upcoming show will be available for collection from the venue on the day of the performance
Stand-alone products unconnected to a shows, will be available for delivery or collection.
In all cases, you’re right to cancel or refund merchandise products ceases 14 days after your receipt of the item.
Items bought via third parties, such as ticketing agent, are bound by the terms of sale agreed to at the point of purchase with the third party. Any issues relating to products purchased through a third party must be directed to the third party.

Memberships/Film Festival Passes

Memberships purchased through Leeds Ticket Hub do not currently attract a processing or booking fee.
Terms of membership are agreed on completion of purchase.
If the membership delivers venue benefits, such as free entry or discount on site, your membership details will be shared with the venue on the condition that you have an active membership to enable facilitating the benefit.
Additional information may be sought, and held within your membership to facilitate the benefits, course or entrance that the membership permits.
Benefits, such as free entry or discounts, are non-transferable and the membership holder must be the benefactor of the membership.
Any benefit transferred to a non-membership holder could be cancelled, without refund or notice and admission to the event, course or further benefits denied.

Delivery

In all cases, it is the customer’s responsibility to ensure tickets display the correct information. Any errors or omissions must be communicated at the first opportunity to do so. Communicating errors or omissions at the time of the event is not considered appropriate timing and could result in refusal to admit.
All customers who have purchased tickets further than 2 weeks in advance of an event, can reasonably expect to have received their tickets within 5 days prior to the event date. Should this fail to happen please email: tickets@leeds.gov.uk or call 0113 376 0318.

Postal deliveries

We aim to post tickets out within 1 week of an order being placed, although this can vary if there are significant demands placed on this service.
We may restrict postage methods to ‘signed for’, ‘recorded delivery’ or ‘special delivery’ for certain events, such as events which have ‘general entry’, whereby the tickets does not refer to a specific seat.
Leeds Ticket Hub will not re-issue tickets which are lost in the post, without a reference claim from the postal service (currently Royal Mail), which are designated ‘general entry’ as per the above definition.
Should your tickets not arrive, please email tickets@leeds.gov.uk or call 0113 376 0318 with your reference number, name and event booked.

Mobile & E-tickets

Mobile and E-ticket delivery is intended to be near instant, however in some cases we reserve the right to deliver these at a later date – this will be clearly noted on your receipt and on the event webpage.
Mobile & E-tickets holders must enter as a whole party. Delivery of these tickets cannot be split into 2 or more parts.
Mobile & E-tickets must be shown as the ‘live’ document upon entry, screenshots or other such replications will not be accepted.

Event changes, rescheduling or cancellation

Event changes are last minute alterations, usually caused by travel issues, sickness or other such unexpected events. Changes could be categorised, but not limited to;
Event line-up changes, event start time delay, changes to the length or programme of events, changes to preannounced performance routines, interval time change or removal, change of venue.
In cases of event changes, Leeds Ticket Hub will do everything in its power to make you aware, but refunds will not be offered.
Event rescheduling refers to the process of moving an event from one date to another, all tickets will be moved from the original date to the new date in like for like seating.
In the case of events moving date and venue, equivalent value seating will be issued.
In the case of an event being rescheduled we will offer a defined period of time in which you must notify Leeds Ticket Hub that you wish to seek a refund. Once this period has elapsed we understand this to be the signal of your intention to attend. After such date no refund will be offered. This period will be no less than 1 week.
In all cases any booking fee or fulfilled delivery charges will not be refunded.
Event cancellation refers to an event being cancelled and an alternative date not being offered by the event promoter. In this case all tickets will be refunded minus the booking fee and any fulfilled delivery charges from the original booking.
At no point can Leeds Ticket Hub be held liable for, but not limited to, travel costs, parking costs, hotel or overnight stay costs, meals or drinks expenses, distress or any other costs associated for event changes, reschedules or cancellations as the customer assumes the risk of these products themselves.

Venue Entry

Any ticket issued by Leeds Ticket Hub has the ability to be scanned at the access point to the venue. Cancelled, duplicated, altered and defaced tickets will be considered invalid and refused entry. This entry is logged into our ticketing software and recorded against your account.
Any ticket that is considered invalid and therefore breaks the purchase policy will not be considered for refund.

Venue Terms and Conditions

Each venue reserves the right to offer its own terms of entry. These can be found on the venues website and will be linked to on Leedstickethub.co.uk
Customers who breach venue terms of entry will not be considered for a refund
Leeds Ticket Hub will only consider refund requests that refer to on-site experience that are validated from an appropriate venue contact.
Leeds Ticket Hub will seek to validate any refund request made directly to Leeds Ticket Hub with the venue before offering said refund. This can mean requests can take up to 10 working days to be validated and processed.

Security checks for Leeds Film

For the safety and comfort of all customers, bags larger than a handbag will not be permitted into the auditorium.
We ask that you leave large bags at home. When this is not possible any larger bags may have to be stored away (a charge may apply).
The management reserves the right to carry out bag/property checks when necessary. Anyone who declines a search will not be admitted.

Children at Leeds Film

Children under 3 may not be admitted unless the performance is specifically for young children. Tickets are required for any child aged 12 months+ that attends a performance. Babes in arms (under 12 months) do not require a ticket for will be only admitted to Leeds Films that have a U, PG, or 12A certificate.
Parents are reminded that some performances are not suitable for young children.
We do not advise that children under 14 attend screenings without a responsible adult and venue staff accept no responsibility for any unaccompanied children under 16.
If your child is causing a disturbance to other customers, you will be asked to remove them from the auditorium and no refunds will be given.
Age guidance may relate to themes of an adult nature, language, nudity or themes/content considered unsuitable for younger audiences.

General Terms for Leeds Film

The management reserves the right to change the advertised arrangements of any performance in the event of illness or any cause beyond our reasonable control. This includes the non-appearance of any named artist.
The management reserves the right to refuse admission or to eject a ticket holder (and take appropriate action to enforce this right) for behaviour likely to cause damage, injury, nuisance or annoyance or failure to comply with the reasonable requests of venue staff. If admission is refused no monies shall be refunded.
The management reserves the right to reallocate the booked seat without refund.
Processing fees will not be refunded in the event of a cancellation or rescheduled performance.
Special Offers: When advertised special offers may be subject to availability and restrictions. No two offers can be used in conjunction with one another. For clarity, a special offer is any offer that isn't a standard price or concession ticket. Special offers include (but are not limited to) subscriptions, family tickets, group rates, and early bird discounts.